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Health Plan Administration

Customer Care Center

Gain a Personal Support Team with our Customer Care Center.

We pride ourselves on having prompt, knowledgeable service.

Accessible via a toll-free number, 8 hours a day, our Call Center representatives can answer any employee benefits question. Your employees receive the highest quality of service, with all customer calls tracked and recorded for quality assurance and training purposes.

All our customer support representatives interact regularly with one another and at all levels within our organization to insure we are all working together as one, united team.

Call Center Highlights:

  • Call Recording
  • Personalized Greetings
  • Option to always speak with a live Representative
  • Call Performance Monitoring
  • Quality Assurance Tracking & Frequent Feedback
  • Call Trend Reporting
  • Member Advocacy Services
  • Prompt Service
  • Overflow Scheduling

Call Center Services:

  • Plan Education
  • How to find a Provider
  • Provide Pre-Authorization
  • Copies of SPDs
  • Contacts for other Benefits
  • Verify Benefits & Eligibility
  • Provide Claims Status
  • How to view Claims online
  • Where to find Forms
  • And more...